Revenue Operations Director, Client Success at Innovid

📋 Description

• Serve as primary RevOps contact for Client Success; own post-sale agenda.
• Design end-to-end post-sale processes: onboarding, renewals, expansions.
• Develop CS operating cadence: renewal forecasts, pipeline reviews, check-ins.
• Identify process gaps via data analysis; build improvement plans with owners.
• Collaborate with Sales Ops and Marketing Ops for a connected lifecycle.
• Drive operational excellence in post-sale to enable retention and growth.

🎯 Requirements

• 7+ years in Revenue Ops or CS Ops.
• Deep fluency in post-sale motion: onboarding, renewal, churn, expansion.
• Matrixed operations model; collaborate across systems, reporting, enablement.
• Strong Salesforce/SFDC; post-sale workflows; CRM data quality; SFDC Admin a plus.
• Proven CS or commercial analytics track record; Excel proficient.
• Experience with CS platforms: Gainsight, ChurnZero, Totango; evaluate/implement.
• Excellent cross-functional communication and stakeholder management.

🎁 Benefits

• High-impact role influencing a key commercial team.
• Shape Client Success Operations for years to come.
• Collaborative RevOps team with experts across systems.
• Close partnership with senior leadership and the C-suite.
• Health, dental, vision, life insurance; 401K + match; stock options.
• Development resources including LinkedIn Learning and mentorship; global offices.