Technical Customer Service - On-site at Nexus

📋 Description

• Connect with customers and deliver world-class support.
• Troubleshoot and resolve information system issues using internal knowledge base.
• Escalate issues per established protocols.
• Apply knowledge of information systems to assist customers.
• Perform duties delegated by the Team Lead.

🎯 Requirements

• 1-3 years of customer service or technical support.
• High School Diploma (or equivalent) and willingness to learn.
• Experience with Microsoft Windows and PC hardware/software.
• Strong verbal, written, and listening skills.
• Strong work ethic; meet quality, productivity, and attendance metrics.
• High level of professionalism with focus on customer satisfaction.

🎁 Benefits

• Medical, Dental, and Vision coverage.