Customer Success Manager at Britive

📋 Description

• Own post-sale relationship for enterprise accounts.
• Lead onboarding, monthly tech check-ins, QBRs.
• Coordinate with CS Engineers, PM, Pre-Sales, Sales.
• Track account health, risks, and renewal opportunities.
• Drive renewals and long-term expansion strategies.
• Demonstrate ROI and value to executives.

🎯 Requirements

• 5+ years in CS/TAM or post-sales in B2B SaaS.
• Experience managing large enterprise accounts.
• Strong project management; structured programs and timelines.
• Excellent communication and executive presentation skills.
• Deep cybersecurity, cloud and IAM concepts (PAM, IAM, SSO).
• Experience with AWS, Azure, GCP; Okta/Azure AD.

🎁 Benefits

• Fully remote (US only; other areas reviewed).
• Competitive compensation and equity.
• Medical, dental, and vision insurance.
• Paid parental leave benefits.
• 401k (US).
• Flexible + unlimited PTO and home office stipend.