Program Support Technician at Makpar

📋 Description

• Manage IT support requests in person, by email, chat, and phone.
• Provide live telephone support, log requests, and escalate as needed.
• Use BeyondTrust for remote configuration and troubleshooting.
• Create/update ServiceNow tickets for Enterprise Service Desk.
• Communicate outages per SOP and keep users updated until restoration.
• Follow up on resolved incidents to confirm closure and satisfaction.

🎯 Requirements

• Certification: Microsoft Cert, HDI, or CompTIA A+
• 1+ year IT Service Desk experience
• 2+ years customer support experience (IT-related preferred)
• ITSM and ServiceNow proficiency or other help desk programs
• Experience with SCCM, Active Directory, and Intune Admin Center
• US Citizenship or Green Card holder for 3 years and tax compliant

🎁 Benefits

• Comprehensive benefits package
• Training and career development
• Flexible work schedules
• Competitive compensation
• Equal Opportunity Employer