Help Desk Technician at TEQbytes

We’re seeking a proactive, customer-focused Help Desk Technician with 1–3 years of experience in a help desk, IT support, or MSP environment. The ideal candidate is comfortable working in a multi-client MSP setting, fluent in English, and capable of translating technical details into clear guidance for end users. You should have hands-on experience with Windows 10/11, Active Directory (user management, GPO, OU structure), and Microsoft 365 Admin Center (Exchange, Teams, SharePoint, licensing). A solid grounding in networking fundamentals (TCP/IP, DHCP, DNS, VPN, basic LAN troubleshooting) and familiarity with PSA/ticketing systems (Kaseya BMS, ConnectWise, Autotask, or similar) are essential. Certifications (e.g., CompTIA A+, Network+, MS-900, MD-102) and prior US-based client support or US business hours experience are a plus. You must have a reliable high-speed internet connection and a quiet, professional home office environment. This role requires strong communication skills, a customer-first attitude, and the ability to manage multiple client environments with discipline and accountability. You’ll grow your technical and problem-solving capabilities while contributing to a collaborative, growth-oriented team culture.