Salesforce Business Systems Analyst (Quote to Cash) at Five9, Inc.

📋 Description

• Analyze business requests and translate into functional specs.
• Develop and document deep business processes and domain knowledge.
• Capture use cases, user stories, and acceptance criteria for new requests.
• Develop artifacts to illustrate process flows using Lucidchart and Visio.
• Lead UAT planning and execution, including test cases and sign-off.
• Define integration and data-flow requirements between Salesforce and core finance systems.

🎯 Requirements

• Bachelor’s degree or equivalent qualification required.
• 5+ years’ experience as a Business Systems Analyst.
• Experience with ERP/GL, OC, invoicing, revenue recognition; CPQ/billing integrations.
• Hands-on Salesforce-to-ERP integrations: APIs, middleware, ETL.
• Experience in Agile/Scrum, backlog grooming, sprint ceremonies.
• Strong communication and cross-functional collaboration.

🎁 Benefits

• Team-first culture and inclusive environment.
• Equal opportunity employer.
• Collaborate across IT and Finance.
• Global impact with a diverse customer base.
• Opportunities for professional growth.
• Company-wide diversity and inclusion initiatives.