Technical Support Engineer (QA/automation) at SA Expeditions

Job Description

We are seeking a Technical Support Engineer with a passion for QA and automation to join SA Expeditions. You will bridge the gap between luxury travel designers and our technical team, transforming reactive support into proactive quality. You will be tracing root causes in real-time, craft automated tests to prevent regressions, and build a trusted knowledge base that accelerates problem-solving. The ideal candidate thrives in a fast-paced, high-expectation environment and is fluent in English, capable of handling high-pressure communications with premium clients and partners.

Required experience includes 3+ years in Technical Support, QA, or a hybrid Support Engineering role; proficiency with Browser DevTools, Postman/Insomnia, and SQL for data investigation; automation experience with Playwright, Cypress, or Selenium; and comfort working in a JavaScript/TypeScript ecosystem. You should demonstrate a structured debugging approach to differentiate frontend, backend, and third-party API issues, and possess exceptional written communication skills suited to high-net-worth service delivery.

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