Managed Services Project Manager - Remote (Telecom) at AireSpring

Job Summary:

We are seeking a highly skilled and results-driven Managed Services Project Manager to oversee the successful execution of infrastructure and telecommunications projects across diverse client environments. The ideal candidate has a proven track record of managing large-scale, multi-vendor projects from initiation through completion while ensuring quality, timeliness, and customer satisfaction.

This role requires strong leadership, communication, and organizational skills to deliver high-value services in dynamic and fast-paced settings.

Key Responsibilities:

• Manage end-to-end delivery of managed services projects, from initial planning through deployment and close-out.
• Oversee 80+ concurrent or sequential projects annually, with a focus on business infrastructure services such as EIA, SD-WAN, GPON, and firewall installations.
• Collaborate with cross-functional teams, clients, and third-party carriers (e.g., AT&T, CenturyLink, Verizon) to ensure seamless coordination and communication.
• Maintain detailed project documentation including project plans, status updates, process flows, and post-implementation reports.
• Monitor and manage project scope, timelines, budgets, and resources to ensure successful delivery and operational readiness.
• Develop and implement standardized procedures to improve project workflows and increase efficiency.
• Act as primary liaison for customer communications, ensuring high satisfaction and timely issue resolution.
• Use project tracking tools to provide consistent reporting and updates to stakeholders.

Qualifications:

• 5+ years of experience in project management within the telecommunications,  or managed services industry.
• Proven experience managing large volumes of complex technical projects involving network infrastructure.
• Deep understanding of networking technologies such as SD-WAN, Ethernet, GPON, firewalls, DSLAMs, and EIA.
• Strong working knowledge of carrier coordination, provisioning, and circuit ordering (ASR/LSR/SI).
• Experience working with multiple telecom carriers and understanding their operational processes.
• Proficiency with project management software and internal databases.
• Strong analytical and documentation skills for business process analysis and optimization.
• Exceptional communication and leadership skills across cross-functional teams and client-facing roles.

Preferred Skills:

• PMP or other relevant project management certification.
• Experience with enterprise customers and/or educational institutions.
• Familiarity with provisioning tools and telecom databases.
• Ability to identify root causes of technical or operational issues and resolve them quickly.
• Strong organizational skills with a proactive and goal-oriented approach.

Why Join Us?

• Work on innovative and high-impact managed service projects.
• Collaborate with experienced professionals and industry-leading partners.
• Opportunities for professional growth and leadership development.
• Competitive compensation and benefits package.

All your information will be kept confidential according to EEO guidelines.