Digital Experience Specialist II at Cision

📋 Description

• Design and manage digital engagement initiatives for onboarding, adoption, and retention.
• Analyze user behavior and product usage data to identify trends and gaps.
• Configure and maintain digital experience elements across platforms.
• Partner with product, customer success, marketing, and operations to align initiatives.
• Plan, scope, timelines, dependencies; monitor progress and mitigate risks.
• Evaluate effectiveness via reporting and experiments to derive insights.

🎯 Requirements

• 3+ years in related role.
• Ability to design/manage digital engagement initiatives in SaaS/tech.
• Proficiency interpreting user behavior data into actionable recommendations.
• Experience with digital engagement or CX platforms and configuration.
• Strong analytical, problem-solving, and critical-thinking skills.
• Effective coordination of multiple projects, timelines, and priorities.
• Strong written and verbal communication across cross-functional teams.
• Education: University degree preferred.

🎁 Benefits

• Inclusive, authentic work environment.
• Global collaboration across regions (Americas, EMEA, APAC).
• Growth and development opportunities.