Team Lead Business Support at Mollie

📋 Description

• Lead and mentor the Business Support team during late shifts
• Scale Lisbon operations from early stages to a high-performing unit
• Collaborate with Netherlands teams to improve processes
• Shape after-hours work routines (Lisbon time) for Europe
• Maintain KPI and SLA oversight for extended hours
• Ensure service remains high-standard across Europe

🎯 Requirements

• 1-3 years in a management or leadership role
• Fast-paced fintech or payments experience
• Track record managing performance via KPIs and SLAs
• Strong operational and data analysis skills
• Excellent communication across teams and stakeholders
• Fluent in English

🎁 Benefits

• Growth opportunities and internal progression
• Regular feedback and performance reviews
• Transparent salary reviews and progression
• Supportive, high-performing team culture
• Opportunities to work with AI initiatives