Social Media Support Specialist (FTE Weekends) at Replit

📋 Description

• Work with customers via tickets and social to resolve account, billing, and product issues
• Manage inquiries on X, LinkedIn, Reddit and stores, expanding to more platforms
• Monitor social channels for product feedback and issues
• Escalate and coordinate with internal teams for timely resolution
• Collaborate with Support to tell users' story across Replit
• Work cross-functionally with marketing and community teams to align messaging

🎯 Requirements

• 2+ years of social media support across X, LinkedIn, Reddit, Apple/Google Play
• Experience with Zendesk, Sprout Social; Stripe and Orb; and ticketing workflows
• Proven ability to work in fast-paced, high-volume support with metrics
• Strong written communication for public-facing social interactions
• Comfort operating with autonomy and ambiguity
• Maintain brand voice across all channels

🎁 Benefits

• Competitive Salary & Equity
• 401(k) with a 4% match
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Paid Parental, Medical, Caregiver Leave
• Commuter Benefits