Billing Support Associate - US Remote at PerfectServe

Job Description

What is PerfectServe?

PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue.

PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians.

Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach:

In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader.
PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years.

At PerfectServe, you'll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don't have to be in product to make in impact — everybody at PerfectServe contributes to important work that moves the business forward.

If you're looking for a well-established, tech-forward company full of smart people doing meaningful work, you've found the right place!

We are looking for a detail oriented, tech savvy professional to support our Billing operations. In this role, you will partner closely with customers and internal teams to ensure accurate billing, timely account updates, and exceptional service experiences. If you enjoy problem solving, navigating multiple systems, and helping customers find solutions, we’d love to meet you.

Must Haves
• Tech-savvy with the ability to learn and navigate multiple systems efficiently.
• 1+ years of customer service experience or related background.
• Strong multitasking skills and comfort working across multiple platforms.
• Attention to detail and a mindset focused on identifying root causes and resolving issues.
• Highly customer service oriented and committed to creating positive experiences.
• Highly organized and reliable in managing tasks and deadlines.

Nice to Have
• Experience with Microsoft Dynamics GP or NetSuite.
• Associate degree or higher.
• Experience with SaaS billing processes.
• Familiarity with Salesforce navigation.
• Experience with Zendesk ticket management.

Who You Are
• Tech savvy, organized, and customer focused professional.
• Thrives in environments where accuracy and multitasking matter.
• At least 1 year of customer service experience, ideally supporting billing or account-related work.
• Comfortable navigating multiple systems and solving customer issues with patience.
• Strong written and verbal communication skills that are clear, professional, and customer friendly.
• Detail driven mindset with the ability to identify root causes and improve processes.
• Experience with Dynamics GP, NetSuite, Salesforce, or Zendesk is a plus, but willingness to learn is equally important.

What You Will Do
• Managing customer billing inquiries with professionalism, empathy, and problem solving focus.
• Processing account updates, adjustments, and billing changes across multiple systems with accuracy and attention to detail.
• Researching and resolving billing discrepancies by identifying root causes and coordinating with internal teams when needed.
• Navigating multiple platforms and tools to review account data, verify information, and deliver timely updates.
• Responding to support tickets and customer questions through our communication channels in a clear, helpful manner.
• Maintaining organized records of customer interactions and issue resolutions.

Why Join PerfectServe?

At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.

We offer a salary range of $45,000-55,000 USD per year, with compensation tailored to your background, strengths, and potential to grow within the team. The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support. We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.

Benefits:

Remote first work environment
Health, Dental, Vision, Life and Disability Insurance options available day one.
401K - with match and immediately vested.
17 company holidays, 2 floating holidays plus competitive paid time off policy
Internal Advancement Opportunities

PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.

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