TMS Technical Account Manager - Macropoint at The Descartes

Descartes is a leading logistics and supply chain technology company seeking a Technical Account Manager to ensure mid-market customers achieve measurable value from MacroPoint and MyCarrierPortal. The role requires a combination of technical expertise and proactive relationship management to drive product adoption, operational improvements, and long-term customer retention.

Requirements

• 2+ years of experience in Account Management, Customer Success, Technical Support, or another client-facing role
• Experience in SaaS, logistics, supply chain, or transportation technology environments is an asset
• Ability to troubleshoot technical issues and guide customers toward effective solutions within SaaS platforms
• Ability to translate technical product capabilities into clear business value for customers
• Strong presentation and public speaking skills with confidence leading customer meetings, training sessions, and Quarterly Business Reviews
• Ability to build trusted relationships with both technical users and business decision-makers
• Collaboration with Sales, Product, Support, and Implementation teams to resolve issues and improve customer outcomes

Benefits

• Competitive compensation
• Great benefits
• Remote and flexible work hours
• Opportunity to join a company on an awesome mission with a great existing team and trajectory