Customer Onboarding Specialist - German at SiteMinder

Customer Onboarding Specialist provides software training to hotel customers across Europe via screenshare, chat, and phone. The role requires a passion for providing a positive customer experience, language skills in English and German, and proven customer service experience.

Requirements

• Qualify customer requirements, identify the appropriate set up requirements, and prepare customers for core product implementation
• Deliver high-standard customer training on SiteMinder's product via digital communication platform
• Clearly communicate support procedures to customers to ensure ongoing satisfaction
• Take ownership of customer issues and respond to resolve problems
• Drive customer projects forward, taking ownership of each project meeting its objectives

Benefits

• Equity packages
• Hybrid working model
• Mental health and well-being initiatives
• Generous parental leave policy
• Paid birthday, study, and volunteering leave
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG)