Customer Happiness Manager - Remote Anywhere at Reedsy

📋 Description

• Offer support to authors and publishing professionals.
• Review projects submitted on the platform.
• Build customer funnels via emails and in-app messages to reactivate users.
• Maintaining and update our FAQ based on user feedback and questions.
• Suggesting product features based on user feedback.
• Contributing to maintaining a high NPS (86!).

🎯 Requirements

• 5+ years of customer support experience (Intercom, Crisp, Zendesk, etc.)
• Experience automating support processes
• Great understanding of onboarding and CRO techniques
• Strong writing skills, perfect grammar and spelling
• Native-level English speaker
• Availability to work every other weekend

🎁 Benefits

• Work from home
• Paid paternal and maternal leave
• Annual team retreat