Support Engineer at Wellbeam

📋 Description

• Monitor production systems and investigate incidents across integrations and data pipelines.
• Troubleshoot complex problems surfaced by Customer Success, Implementation, or Product.
• Coordinate incident response and escalate when deeper fixes are needed.
• Support releases, validate rollouts, and assist with post-release troubleshooting.
• Improve reliability and observability by strengthening tooling and monitoring.

🎯 Requirements

• 2+ years in technical support, SRE, production engineering, or similar.
• Strong debugging and troubleshooting in distributed systems.
• Experience monitoring and supporting production applications.
• Familiarity with JavaScript-based backend systems, preferably Node.js.
• Comfort working across logs, queues, APIs, and cloud infrastructure.
• AWS infra and healthcare integrations (HL7/FHIR) experience.

🎁 Benefits

• Competitive salary and equity participation
• Remote work with flexible working hours
• Monthly team dinners (SF Bay Area) and company-wide offsites
• Generous holidays and Paid Time Off
• Health, vision, and dental insurance options
• 401(k) and Workers' Compensation