IT Support Specialist(APAC-Singapore) at Menlo Security

📋 Description

• Respond to and manage IT tickets raised via JIRA ITSM, Slack, and drive-bys per SLAs.
• Provide exceptional customer service throughout the lifecycle of tickets.
• Document troubleshooting steps with internal customers.
• Provide remote support with on-site 2-3 days/week, occasional ad hoc.
• Conduct new hire onboarding sessions remotely across locations/timezones.
• Proactively support through monitoring, incident prevention, and IT best practices.

🎯 Requirements

• 3-5 years' experience diagnosing hardware/software/network issues
• Extensive macOS and Windows experience
• Jamf and Intune endpoint management
• Okta and SSO identity management
• Admin experience with Google Workspaces, Zoom, Slack, M365
• Security fundamentals and awareness of SOC2/ISO 27001/NIST 800-171