Customer Success Manager - DACH at Mollie

📋 Description

• Manage 80–100 accounts in DACH region with strong retention
• Be the go-to payments advisor for key decision makers
• Develop Customer Success Plans aligning goals with Mollie
• Run strategic business reviews to surface growth opportunities
• Support renewals and renewal strategies for Mollie
• Contribute to CS initiatives and coach teammates

🎯 Requirements

• 3+ years in a client-facing role managing enterprise or complex accounts
• Proven track record building relationships that drive retention and revenue
• Commercial mindset backed by data to identify opportunities
• Confident leading technical conversations with C-level stakeholders
• Strong organisational skills managing multiple high-priority accounts
• Fluent in German – essential for the DACH market

🎁 Benefits

• Growth opportunities and internal mobility
• Regular feedback and transparent salary reviews
• Tools, trust and opportunities to grow your way
• AI-driven approach across Mollie teams