Customer Service Representative at Collective Health

📋 Description

• Learn health insurance, benefits and network plans to solve member problems with empathy
• Connect with members via phone, email and chat to help understand and pay for healthcare
• Collaborate with teammates in the Member Services dept to resolve issues
• Support office culture aligned with Collective Health values
• Report into a Team Lead; essential role at Collective Health

🎯 Requirements

• Desire to help others with healthcare; empathy
• Strong written and verbal communication
• Able to work in fast-paced, high-volume environment
• Able to learn new software quickly and adapt to new processes
• Tech-savvy and comfortable with technology
• Maintain composure and compassion with high-volume tasks

🎁 Benefits

• Mission-driven culture with innovation and collaboration
• Impactful projects shaping the organization
• Internal mobility, mentorship, and courses for growth
• Flexible work arrangements and work-life balance
• Stock options and benefits like health insurance, 401k, and PTO