Supervisor Member Care at Centivo

📋 Description

• Supervise daily activities of the Member Care Specialist team
• Manage workload, scheduling, and real-time queue monitoring
• Ensure SLAs and KPIs are met; escalate issues promptly
• Present performance updates to external stakeholders
• Coach, onboard, and develop team members; conduct check-ins
• Maintain HIPAA, data privacy, and product knowledge

🎯 Requirements

• 3+ years supervisory/management in customer service or operations
• 2+ years in a TPA/health insurance or employee benefits setting
• Working knowledge CPT codes, ICD-9/ICD-10, and medical terminology
• Demonstrated professional written and verbal communication
• Experience in regulated environments with HIPAA/data privacy
• Proficiency in Microsoft Office and ability to learn new systems