Pre-Litigation Manager at Crisp

Are you an experienced leader who knows how to bring structure, momentum, and accountability to a pre-litigation team?

Do you thrive in environments where strategic oversight and operational follow-through can make a meaningful difference?

Can you spot bottlenecks, improve workflows, and help keep cases moving with consistency and care?

Are you energized by supporting experienced teams and helping drive strong performance in a fast-paced legal environment?

Final question: When faced with a challenge, do you get excited or run away?

IMPORTANT: TO APPLY
If you have any questions, please email recruit@crisp.co only.
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To Apply: Submit your application by clicking the “Apply” button and applying on the Crisp Recruit page that opens.
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We are a growing plaintiff-side law firm seeking an experienced Pre-Litigation Manager to help support and strengthen pre-litigation operations. This role is ideal for a leader with deep personal injury experience who can bring strong oversight, sound judgment, and operational consistency to a busy team environment.

This position will play an important role in helping improve case movement, team accountability, and process efficiency across the pre-litigation function. The right candidate will be comfortable working with experienced team members, monitoring performance trends, supporting workflow improvements, and helping ensure cases move forward effectively and consistently.

What you’ll do

• Team Leadership and Support: Provide day-to-day leadership to the pre-litigation team through regular check-ins, coaching, and performance conversations, while helping reinforce clear expectations and accountability.
• Case Oversight: Review case progress and key work product, provide strategic input where needed, and help ensure quality, consistency, and alignment across the pre-litigation process.
• Case Movement and KPI Monitoring: Track case progression across phases, monitor key performance indicators, and identify opportunities to reduce delays and improve workflow efficiency.
• Performance Management: Support a results-oriented environment by helping establish expectations, monitor outcomes, and address performance issues with professionalism and consistency.
• Process Improvement and Training: Identify inefficiencies, recommend workflow improvements, and support training or reinforcement of best practices to strengthen team performance and operational consistency.

What we’re looking for

• Relevant Experience: Significant experience in personal injury law with a strong focus on pre-litigation, including prior leadership, supervisory, or team management responsibilities.
• Systems Knowledge: Experience using case management systems to monitor workflows, track performance, and support reporting. Experience with Filevine is strongly preferred.
• Leadership Ability: Proven ability to work effectively with experienced staff, provide direction and accountability, and support performance improvement in a professional and constructive way.
• Strategic and Operational Thinking: Able to identify bottlenecks, solve problems proactively, and balance big-picture thinking with day-to-day execution.
• Core Traits: Strong judgment, confidence, follow-through, adaptability, and a practical, solutions-oriented mindset in a fast-paced environment.

Why you should work here

• Meaningful Impact: Play an important role in strengthening the systems and team performance that support strong client outcomes.
• Operational Influence: Contribute to improving workflows, accountability, and overall efficiency across a critical legal function.
• Collaborative Environment: Work alongside leadership and team members in a professional setting focused on consistency, improvement, and results.
• Growth Opportunity: Join a growing organization where strong leadership and execution can create long-term opportunity.

Additional perks

• Competitive compensation based on experience and qualifications
• Performance-based bonus opportunities
• Benefits eligibility based on role and company offerings
• Professional development and long-term growth opportunities

If you are an experienced pre-litigation leader who enjoys improving operations, supporting team performance, and helping create a more efficient and accountable environment, we’d love to hear from you.