Customer Service Representative at SAIT

Job Description

SAIT’s Office of the Registrar guides students through every stage of their academic journey, from admission to graduation while serving as stewards of student data and ensuring academic integrity through policy compliance. Join a team dedicated to supporting and empowering current and future students as they work toward their educational and career goals.

The Opportunity

Job classification: A5019 - Customer Service Representative

# of positions: 3

Hourly rate: $20.87

Contract length: 6 months

Deadline to apply: 4:00PM, April 22, 2026

The primary purpose of this role is to respond to student inquiries. Exceptional service is at the core of this role. As the first point of contact for SAIT, this individual will be accountable to provide consistent and reliable information.

The ability to remain calm and patient after many hours of serving students and the public will be required. The ability to communicate complex information to a diverse group of individuals will be essential. Conflict resolution will be a requirement of success in this role.

This individual is a generalist, providing a broad range of general information for prospective and current students and assisting with basic registrar office transactions including course registrations, adding, dropping and withdrawing courses as well as programs for students. They support students with admissions questions and basic troubleshooting.

How you'll contribute

Respond to student inquiries in person, online, and on the telephone.

The vast majority of this role will be responding to student inquiries in a call centre environment and on a front line.

Reply to email inquiries in a polite and professional manner.

CSR’s will be expected to respond to an average of between 30 and 40 student interactions daily.

CSR’s will conduct outbound call campaigns to support department KPI’s, including encouraging registration or fee payment.

Create and build a respectful working environment using professional language, tone, and communication with our diverse body of clients.

Expectation of a commitment to intercultural communication. Demonstrate respect for all individuals. Foundational understanding of equity, diversity, and inclusivity and commitment to ongoing learning.  

In depth understanding of the student cycle. Knowledge of SAIT academic policies and procedures and the ability to interpret and communicate them to students, faculty, parents, counsellors, and other stakeholders.

Data entry and maintaining records of student interactions

Accuracy in data entry will be required daily in this role

Maintain the integrity of the academic record

What you bring

A minimum of two (2) years of post‑secondary education experience is preferred

A minimum of two (2) years of customer service experience, or an equivalent combination of education and relevant experience

Completion of a post‑secondary diploma is considered an asset

Strong oral and written communication skills in English

Demonstrated ability to manage and resolve conflict in a respectful and effective manner

Experience contributing to a welcoming, respectful, and community‑focused environment that supports connection, collaboration, and a strong sense of belonging

Excellent organizational, prioritization, and time‑management skills

We sincerely thank all applicants for their interest in this opportunity. We understand how important communication is, and we are committed to following up with every candidate. Please know that each application is thoughtfully reviewed, and you will hear from us either way.

Together, we build bold futures

At SAIT, we equip you with the resources you need to shape bold futures for yourself and our communities. We offer a comprehensive package including:

- Generous top-up in lieu of time off and benefits

- Professional development opportunities through access to LinkedIn Learning and discounted Continuing Education and Professional Studies courses

- Access to Greenshield+ for virtual therapy at a reduced rate to support your well-being

- Ability to contribute to RRSP or TFSA with reduced group rates

- Excellent dining options on campus

- Free access to our fitness facilities and group fitness classes

About SAIT

At SAIT, we’re building bold futures. We’re a community of tenacious problem-solvers, inventive thinkers, and passionate collaborators who believe in doing work that matters.

Named one of Alberta’s Top Employers, we’re driven by a desire to create an impact in our community. If you’re looking for a place where purpose meets possibility, you’ve found it here.

We’re committed to community and belonging 

Community and belonging is essential to achieving SAIT's vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about Community and Belonging at SAIT.

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