Bilingual Legal Intake Specialist (Guatemala) at Staff Outsource Solutions
Staff Outsource Solutions is Hiring
Job Info:
- Company Staff Outsource Solutions
- Position Bilingual Legal Intake Specialist (Guatemala)
- Location Remote, United States
- Source Himalayas
- Published April 20, 2026
- Category Legal
- Type Full-Time
Job Description
This is a remote position.
We are looking for a Bilingual Intake Specialist to be the first point of contact for potential clients. The ideal candidate is professional, empathetic, and detail-oriented, with the ability to communicate fluently in Spanish and English. You will play a key role in assessing client needs, gathering case information, and ensuring smooth case onboarding.
Key Responsibilities:
- Conduct outbound calling and answer incoming calls, emails, and online inquiries from potential clients.
- Conduct initial client interviews to gather necessary case details.
- Assess case eligibility based on firm criteria and schedule consultations.
- Maintain accurate and organized client records in the CRM system.
- Provide general information about legal services while maintaining confidentiality.
- Follow up with potential clients to ensure a smooth intake process.
- Collaborate with attorneys and legal staff to streamline case onboarding.
Requirements
- Bilingual fluency in English and Spanish
- Prior experience in a law firm, customer service, or intake role is a plus.
- Excellent communication, active listening, and interpersonal skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office and client management software.
- Ability to handle sensitive information with professionalism and discretion