Implementation Manager at Gem Jobs

Gem is seeking a dynamic and highly organized Implementation Manager to join its Customer Success team. The ideal candidate will have 2+ years experience in implementation, strong project management skills, and a passion for providing exceptional customer service. They will oversee the successful deployment and integration of Gem's platform for new clients, manage cross-functional partners to deliver high-quality solutions on time and within scope, and collaborate directly with customers to help them achieve their business goals.

Requirements

• 2+ years of experience in implementation
• Strong project management skills
• Passion for providing exceptional customer service
• Experience in configuring and implementing SaaS applications, particularly in the HR and Recruiting space

Benefits

• Highly competitive salary
• Equity
• Flexible Time Off program
• 16 paid holidays
• Best-in-class medical, dental & vision insurance
• $1,200 annual stipend for learning and development opportunities
• 16 weeks of Paid Parental Leave
• New Parent Perks totaling $1,500 and flexibility upon return to work