Senior Customer Success Manager - Lancom at LyraTech Group

📋 Description

• Own and lead customer relationships, strategy and governance
• Build and drive outcome-focused roadmaps
• Run QBRs and executive forums that enable decisions
• Deliver on renewals and identify strategic growth opportunities
• Manage the full customer lifecycle (onboarding, renewal, expansion)
• Partner with Sales, Delivery and Finance for aligned execution

🎯 Requirements

• 5+ years in Customer Success, Account Management, Business Analysis or Consulting
• Proven success in renewals and account growth
• Strong commercial and strategic thinking
• Confident influencing senior stakeholders
• Structured, proactive and outcome-focused
• IT services, cloud, or complex customer environment experience

🎁 Benefits

• Flexible working arrangements
• Supportive leadership and clear career pathways
• Exposure to meaningful, real-world technology projects
• Collaborative culture focused on learning and improvement
• Health insurance