Customer Success Manager at Spinnakersupport

📋 Description

• Manage Enterprise and Strategic accounts to renew, retain, and grow.
• Drive expansion revenue with cross-functional GTM teams.
• Develop customized success plans aligned with global goals.
• Translate offerings into solutions for customer needs.
• Drive lifetime value and health scores through proactive actions.
• Lead post-sales escalations and conduct executive reviews.

🎯 Requirements

• 7+ years in customer-facing roles (CS, Sales, or Marketing).
• Experience managing complex enterprise accounts and building trusted relationships.
• Understanding of Oracle, SAP, and VMware ecosystems.
• Excellent communication, negotiation, and executive-level presentation skills.
• Proven ability to identify and close renewal and expansion opportunities.
• Detail-oriented with CRM hygiene and cross-functional collaboration ability.