Customer Success Manager at Chattermill

📋 Description

• Own a portfolio of Bronze and Silver accounts and drive day-to-day use cases.
• Lead growth-led renewals anchored in value and outcomes.
• Monitor adoption, identify risks, and keep accounts on track.
• Own the renewal process, addressing risks early and resolving them.
• Build trusted relationships with key stakeholders and define success.
• Collaborate with Analysts, Tech Support, and Product teams to resolve issues.

🎯 Requirements

• Experience in a Customer Success, Account Management or XLG role
• Able to manage multiple accounts and keep customers progressing
• Build credible, trusted relationships with customers quickly
• Highly organized with a track record of following through
• SaaS exposure is beneficial but not required
• Commercially aware with understanding of value-to-outcome link

🎁 Benefits

• Monthly Health & Wellness budget
• Annual Learning and Development budget
• Flexible working in a choice-first environment
• Work From Home Allowance
• 25 Holiday Days + local holidays, plus an extra day per year
• Your birthday off