Principal Voice (Backend) Software Developer at Sutherland

Technical Expertise & Guidance: Provide deep technical expertise in backend development, code reviews, and architectural discussions, ensuring best practices are followed.
System Development & Implementation: Design, develop, test, and deploy backend software solutions using Node.js and Java, adhering to high-quality standards.
Database Design & Optimization: Architect and optimize relational database schemas, write efficient queries, and ensure data integrity and performance.
Real-time Communication Technologies: Develop and maintain components for real-time communication, including SIP signaling and RTP streaming.
Media Processing & Integration: Explore and implement solutions for audio/video media processing and integration within the contact center environment.
Contact Center Domain Expertise: Contribute to the development of contact center-specific features and integrations, understanding the nuances of the domain.
Performance & Scalability: Identify and address performance bottlenecks, ensuring the platform can scale to meet growing demands.
Troubleshooting & Support: Diagnose and resolve complex production issues, providing timely and effective solutions.
Cross-functional Collaboration: Work closely with product managers, architects, QA engineers, and other stakeholders to deliver high-quality software.

Development Languages:
- Node.js: Extensive experience in developing backend services and APIs using Node.js.
- Java: Strong proficiency in Java development for backend applications.
“Platform:”
- Linux: Deep understanding of the Linux operating system and its ecosystem for development and deployment.
Database Proficiency:
- Relational Database Principles: Must possess a strong foundational knowledge of relational database principles, including data modeling, normalization, ACID properties, and transaction management.
- SQL: Proficient in writing complex and optimized SQL queries.

Highly Desirable Skills and Experience:

PostgreSQL:
- Physical Design: Proven experience in designing and optimizing PostgreSQL physical schemas for high-throughput and low-latency applications.
- Programming: Experience with PostgreSQL programming, including stored procedures, functions, and triggers.
Real-time Communication Protocols:
- SIP Signaling: Hands-on experience with Session Initiation Protocol (SIP) for signaling in voice and video calls.
- RTP Streaming: Experience with Real-time Transport Protocol (RTP) for audio and video data streaming.
- Media Technologies:
  - Familiarity with other applications and technologies related to audio/video media processing and streaming.
Contact Center Domain Expertise:
- Experience in developing software specifically for contact center environments.
- Familiarity with major contact center platforms such as “Genesys, Cisco”, or similar.
- Cloud Technologies: Experience with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes).
Microservices Architecture: Experience designing and building microservices.
Monitoring & Logging: Familiarity with monitoring and logging tools (e.g., ELK stack (preferable), Prometheus, Grafana).