Customer Onboarding Specialist at Octopus Energy

📋 Description

• Make switching to us easy; help customers pick the best tariffs.
• Guide customers through first steps to adopt Low Carbon Tech, incl Heat Pumps and Solar.
• Answer EV charger installation questions and hand over to teams.
• Own queries end-to-end, from supplier switch to EV install.
• Deliver warm, genuine service and go the extra mile.
• Think on your feet; avoid robotic responses; stay curious and learn.

🎯 Requirements

• Passionate about delivering great customer service.
• Adaptable and able to handle change.
• Curious and growth-minded; open to new challenges.
• Clear communication, attention to detail, and listening.
• Experience in fast-paced customer service or ops helps, but attitude matters.
• Genuine care for the planet; aligned with our climate mission.

🎁 Benefits

• Unique culture with autonomy and shared ownership.
• Award-winning culture with strong focus on people.
• Access to Octopus Employee Benefits hub.
• Friday team dinners and celebrations.