Senior Implementation Manager - Remote, US at Level AI

Level AI is a Series C startup that revolutionizes customer engagement by transforming contact centers into strategic assets. As a Senior Implementation Manager, you will lead clients' onboarding and implementation process, ensuring they unlock the full potential of Level AI.

Requirements

• Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.
• Successfully handle onboarding of multiple clients simultaneously
• Understand clients' business objectives
• Understand clients' technical requirements
• Collaborate with internal teams to address client needs and resolve technical issues
• Develop and maintain a deep understanding of our AI-powered customer support solutions
• Identify opportunities for upselling and cross-selling our solutions to existing clients
• Track and report on key account metrics

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan