Helpdesk Analyst at Camunda

📋 Description

• Act as primary IT support contact via ticketing, chat, and email.
• Provide L1–L2 IT support: laptops, peripherals, and SaaS tools (GSuite/Slack/Zoom/Jira).
• Troubleshoot VPN, network, identity access, and first-line MDM issues.
• Triage, categorize, prioritize, and route tickets with ownership.
• Communicate clearly in user-friendly language; update the IT knowledge base.
• Apply security and compliance guidelines; escalate security incidents.

🎯 Requirements

• 3+ years in IT helpdesk/service desk.
• Experience with Windows/macOS and Google Workspace, Slack, Zoom, Jira/Confluence.
• Strong troubleshooting and independent problem-solving.
• Clear written and verbal English.
• Experience with ticketing systems, SLAs, and security steps.
• Remote, SaaS-driven environment experience.

🎁 Benefits

• Remote & Flexible: work from anywhere; home office budget.
• In-person connections: annual kickoff, team offsites.
• Health & Wellbeing: healthcare, Modern Health, Live Well program.
• Financial Security: retirement/pension and life/disability insurance.
• Professional Growth: learning stipend annually.