Project Manager - CCaaS at Kerv
Job Description
๐ Description
- Understand and document customer requirements
- Estimate and validate the effort required to deliver projects
- Agree Ways of Working with customers
- Run regular Governance meetings
- Deliver projects defined by the SOW and approved project plan
- Onboard new customers by configuring Genesys Cloud to meet stated requirements and travel as needed
๐ฏ Requirements
- Have excellent communication skills
- Have knowledge and experience of CCaaS applications, preferably Genesys Cloud
- Prepare clear documentation to team standards
- Have experience of Prince II and AGILE project management methodologies, preferably certified
- Strong interpersonal skills needed to manage the customer and partner organisations
- Have delivered more than 3 successful projects
