Project Manager - CCaaS at Kerv

📋 Description

• Understand and document customer requirements
• Estimate and validate the effort required to deliver projects
• Agree Ways of Working with customers
• Run regular Governance meetings
• Deliver projects defined by the SOW and approved project plan
• Onboard new customers by configuring Genesys Cloud to meet stated requirements and travel as needed

🎯 Requirements

• Have excellent communication skills
• Have knowledge and experience of CCaaS applications, preferably Genesys Cloud
• Prepare clear documentation to team standards
• Have experience of Prince II and AGILE project management methodologies, preferably certified
• Strong interpersonal skills needed to manage the customer and partner organisations
• Have delivered more than 3 successful projects