Customer Experience Associate at Peerspace

📋 Description

• First contact for users; onboarding hosts/guests; hours 9-6 EST
• Provide friendly, multichannel service via phone, email, chat, social
• Display self-discipline, productivity, and duties in a remote environment
• Independently manage a queue with an eye for process improvements
• Identify opportunities to surprise and delight hosts and guests
• Identify trends and contribute to process & product improvements

🎯 Requirements

• 1-6 years Corporate CX Experience
• Experience with Intercom or similar CRM
• Excellent written and verbal communication
• Strong interpersonal skills
• Comfortable prioritizing competing demands
• Able to pick up new technology quickly

🎁 Benefits

• 100% medical, dental and vision coverage
• $500 annual professional development allowance
• Discount on Peerspace bookings
• Laptop, high res display, and home office stipend
• Monthly cell phone and internet credit
• Annual in-person company offsite