Customer Reliability Manager at Braintrust

Lead and grow a team of Customer Reliability Engineers across hybrid, BYOC, and SaaS.
Own after-hours on-call rotation for Sev1 incidents with CSA back-up.
Run incident response and escalation for high-severity issues.
Manage day-to-day tickets for deployments, upgrades, and performance.
Triage deployment-related feature requests and bugs; route to Professional Services.
Lead BYOC deployments and upgrades.

Have 5–10+ years of experience leading support for developer-facing products.
Deeply familiar with deploying Terraform, Helm, and Kubernetes across cloud providers.
Comfortable reviewing, debugging, and reasoning about backend services and deployments.
Own customer-impacting issues end-to-end with accountability and follow-through.
Communicate clearly and empathetically in ambiguity or high-stakes situations.
Deeply curious about LLM use cases and leading teams building reliable AI support.

Braintrust is Hiring