Senior Customer Success Manager at ClickTime

📋 Description

• Own top-tier accounts; drive retention and growth (GRR/NRR)
• Articulate business value; link product usage to outcomes
• Build forward-looking account strategies; spot risks & expansion
• Develop product knowledge; leverage internal resources for depth
• Use AI signals to prioritize high impact work

🎯 Requirements

• Executive presence; command trust with senior stakeholders
• Value-oriented; connect usage to business outcomes
• Experience owning a B2B SaaS portfolio; drive retention & growth
• Experience in AI-enabled environments; adapt to evolving tools
• Familiarity with ERP, time tracking, or back office software