Customer Support Agent at Paymentology

📋 Description

• Provide frontline support to Paymentology customers
• Troubleshoot payments platform issues in real time
• Collaborate with global teams to resolve issues
• Help customers launch Mastercard/Visa cards in 60+ countries
• Maintain accurate case records and follow up
• Escalate complex problems to specialists as needed

🎯 Requirements

• Prior experience in customer support
• Strong communication and problem-solving skills
• Ability to work in a fast-paced, global environment
• Familiarity with the payments industry is a plus
• Detail-oriented with strong organizational skills

🎁 Benefits

• Diverse, global team
• Equal opportunity employer
• Global mission to advance payments
• Transparent recruitment process