Customer Support Agent at Paymentology

📋 Description

• Assist customers with payments platform questions and issues
• Provide timely, accurate, and professional support
• Collaborate with global teams to resolve inquiries
• Document issues and contribute to knowledge base updates
• Ensure high customer satisfaction and SLA adherence

🎯 Requirements

• Experience in customer support or service roles
• Excellent written and verbal communication
• Strong problem-solving and troubleshooting skills
• Ability to work in a global, diverse team
• Comfort with payment tech basics and fintech terminology

🎁 Benefits

• Hybrid work environment with remote options
• Global, inclusive team culture
• Opportunities for career growth and development
• Equal opportunity employer