Multilingual Customer Support Specialist at Veo
Job Description
📋 Description
- Respond to customer requests clearly as a front-line supporter
- Meet KPIs for fast response, low backlog, high satisfaction
- Relay customer feedback with proper escalation
- Propose process improvements to optimize workflows
- Resolve issues efficiently via phone and email
🎯 Requirements
- Fluency in 2+ French, Italian, or German
- Fluent in written and spoken English
- Experience in customer-facing roles
- Experience with tech support or product support
- Experience with phone and email-based support
- Strong written and verbal communication
