Principal, Workforce Planning & Analytics at Convera

📋 Description

• Own workforce planning and capacity modelling framework across Operations.
• Translate demand into staffing and FTE models (shrinkage, skills, availability).
• Build short, medium, and long-term capacity plans aligned to forecasts.
• Model scenarios across demand volatility, automation, productivity, and service levels.
• Identify staffing gaps, surpluses, redeployment options, and workforce risk.
• Lead demand forecasting across operational queues and link to service outcomes.

🎯 Requirements

• 5+ years in workforce planning or capacity modelling.
• Proven experience turning forecasts into staffing and capacity decisions.
• Expertise designing and governing analytical models and planning frameworks.
• Experience selecting or implementing workforce planning tools.
• Advanced Excel and Power BI; exec dashboards and analysis.
• Able to influence senior stakeholders with data-driven insights.

🎁 Benefits

• Market competitive salary
• Opportunity to earn an annual bonus
• Career growth and development in a global org
• Flexible working arrangement
• Generous health, disability, life insurance
• Paid holidays and leave for life events
• 3 wellness days per year
• Paid volunteering opportunities (5 days/yr)