Customer Experience Specialist I at Badgermapping

📋 Description

• Work one-on-one with customers to optimize Badger Maps use
• Answer inbound support calls with clear solutions
• Guide setup and training to deliver value
• Reduce churn via relationship building and follow-ups
• Troubleshoot issues and remove bottlenecks quickly
• Collaborate cross-functionally on customer initiatives

🎯 Requirements

• 2+ years in customer-facing role
• 1+ years in technical support
• Excellent English communication
• Strong troubleshooting skills
• Familiarity with CRM (Close.io) and Zendesk
• Quick to learn new software

🎁 Benefits

• Competitive salary with incentives
• Work from home with probation period
• Permanent contract
• Vacation and sick leave; 2 volunteering days per year
• Private health insurance after probation