Senior Business Systems Manager - Customer Lifecycle at Pantheon Ventures

📋 Description

• Develop and maintain customer lifecycle tech roadmap (Salesforce, Zendesk).
• Own large cross-functional programs across CS, Support, PS, Finance.
• Lead cross-functional collaboration to align system goals.
• Define success criteria in ambiguous situations.
• Implement solutions for the customer journey from onboarding to renewal.
• Drive change management and documentation.

🎯 Requirements

• 7+ years managing enterprise SaaS platforms (biz systems/RevOps).
• Deep Salesforce expertise (Service and Sales Cloud).
• Hands-on Zendesk expertise: core config, Guide, Talk, Sell, Copilot.
• Experience with CDP and retention metrics; data-layer aware.
• Vendor management: procurement to performance reviews.
• Requirements, UAT, release mgmt; familiar with integration tools.

🎁 Benefits

• Industry competitive compensation and equity plan.
• PTO, PSL and 11 paid holidays.
• Full medical coverage (health, dental, vision).
• Top-of-line equipment.
• In-office workspace (Vancouver, BC Canada).
• Monthly wellness allowance and LinkedIn Learning access.