Customer Service Dutch speaker - 100% Remote at AUTO1 Group

Your new job

An attractive mix of in- & outbound calls for appointment coordination and planning
Customer preparation for their appointment in one of our 24 NL branches
You know how important a good customer journey is and are actively engaged in improving our customer satisfaction.
Identify customers’ needs, clarify information, research every issue, and provide the best possible solution
Simple process with help and support available
Go the extra mile to engage customers; always a positive and a proactive approach even dealing with a complaint

Your skills

You enjoy helping customers, at least 1 year of experience in customer service or customer relating sectors
Very good written and spoken Dutch language skills
Excellent communication skills, accurate, customer oriented, friendly with a professional empathy

You get extra credits for