Senior Lead - HR Shared Services at M-KOPA

📋 Description

• Oversee day-to-day HR Shared Services across the lifecycle.
• Coordinate workload, prioritisation, and operational follow-through.
• Establish and maintain service routines, standards, and handoffs.
• Track and report KPIs including SLA adherence and turnaround times.
• Manage escalations and ensure timely case closure.
• Partner with People Partners, TA, Payroll, Finance, Legal, and HRIS for seamless ops.

🎯 Requirements

• Bachelor’s degree in HRM or related field.
• CHRP(K) certification and IHRM membership.
• 4–5 years in HR Shared Services or HR Operations.
• Hands-on experience with HR records, contracts, payroll coordination, offboarding.
• Experience in fast-paced or multi-country environments (advantage).
• Experience using HRIS such as HiBob or equivalent; Freshservice is a plus.

🎁 Benefits

• Flexible policies and family-friendly benefits.
• Well-being focus and development programs.
• Opportunity to contribute to digital and financial inclusion across markets.
• Collaborative, diverse, fast-paced team culture.