Senior Collections Officer at Shift

📋 Description

• Manage a portfolio of overdue commercial accounts, with inbound/outbound collection calls and emails
• Issue default demand and repossession notices as required
• Evaluate and manage hardship requests with empathy and professionalism
• Handle a high volume of collection cases in your portfolio
• Investigate and review account data before contacting debtors
• Maintain accurate records for all accounts throughout the process

🎯 Requirements

• 5+ years' experience managing a commercial debt recovery portfolio
• Knowledge of government regulations relevant to commercial collections
• Strong communication skills for complex, sensitive conversations
• Ability to manage a high volume of accounts with accuracy
• Experience issuing default demand and repossession notices
• Ability to work independently and collaboratively within a team

🎁 Benefits

• Collaborative teams with a flat structure for learning
• Involvement in product roadmap and business strategy discussions every 100 days
• Flexible working environment with North Sydney base and policy
• Family support with 26 weeks paid parental leave
• Purpose built spaces for collaboration and focused work
• Wellbeing-focused benefits and end-of-trip facilities