Tier 1 Support Engineer at Logz

At Logz.io, our customers rely on us to keep their observability environments running smoothly across fast-moving cloud and Kubernetes ecosystems. As a Tier 1 support engineer, you’ll be the first point of contact for customer issues—troubleshooting across logs, metrics, traces, and integrations while helping customers get the most out of our platform and AI-powered capabilities.

Responsibilities

• Own customer issues from initial response through resolution, escalating when needed with clear documentation.

• Troubleshoot platform and data ingestion issues across cloud and Kubernetes environments.

• Support integrations including Filebeat, Fluentd, Fluent Bit, OpenTelemetry, AWS, and Azure services.

• Help customers adopt and use Logz.io AI-powered features.

• Provide timely, empathetic, and professional customer communication.

• Collaborate with Product, Engineering, and Customer Success to improve customer experience.

• Contribute to internal knowledge bases and documentation.

Availability to work weekdays, night shifts (11 PM–7 AM) and Saturdays (6 PM–6 AM)

2+ years in technical support or a customer-facing technical role.

Experience with AWS or Azure and familiarity with Kubernetes fundamentals.

Basic understanding of observability concepts: logs, metrics, and tracing.

Strong troubleshooting & problem-solving skills and ability to manage multiple priorities.

Excellent communication and customer management abilities.

Comfortable handling live incidents in a fast-paced environment.

Interest in AI-assisted tooling and modern cloud technologies.