Head of Customer Success at Parallel

📋 Description

• Own the post-sale customer lifecycle: implementation to expansion.
• Manage large enterprise accounts and build trusted executive relationships.
• Lead complex hardware and software deployments across customer teams.
• Partner with C-suite and VP-level leaders to drive adoption and expansion.
• Build repeatable customer success processes to scale deployments.

🎯 Requirements

• 8+ years in customer success, implementation, or related role.
• Experience managing enterprise accounts with high-value deals.
• Strong executive presence with C-suite and VP stakeholders.
• Lead end-to-end post-sale lifecycle from implementation to expansion.
• Manage hardware and software deployments with cross-functional teams.
• Travel up to 50% as needed.