IT Support Engineer at Enlace Health

📋 Description

• Provide technical support for employees across laptops, mobile devices, peripherals, conferencing tools, and business applications.
• Troubleshoot and resolve issues related to hardware, software, email, VPN, user access, connectivity, and SaaS applications.
• Support identity and access management tasks such as equipment and account provisioning, deprovisioning, password resets, permissions, and access changes.
• Assist with onboarding and offboarding processes, including device setup, account configuration, access coordination, and equipment recovery.
• Support endpoint management activities such as software deployment, patching, device readiness, and basic system health monitoring.
• Partner internally to troubleshoot issues that intersect with AWS-hosted environments, cloud applications, or infrastructure dependencies.

🎯 Requirements

• 3+ years of experience in IT support, desktop support, help desk, or a similar end-user role.
• Strong troubleshooting across Mac, business apps, and collaboration platforms.
• Experience with Microsoft 365, Okta, 1Password, Jamf for user accounts.
• Familiarity with networking fundamentals and basic connectivity troubleshooting.
• Exposure to AWS or cloud environments and cloud-connected workflows.
• Based in Atlanta, GA; able to work from Buckhead office 3+ days/week.

🎁 Benefits

• FREE medical, dental, and vision insurance for employees on select plans
• $1740 annual contribution into qualifying HSAs
• UNLIMITED time off
• Matching 401(k) plan
• Mac laptop and accessories
• Company-paid short-term and long-term disability