IT Service Lead at Helsing

Helsing is a defence AI company looking for a mission-driven IT Service Lead to own the day-to-day delivery, performance, and experience of IT support across European offices.

Requirements

• 5+ years of experience in IT Support
• 2+ years leading or managing a support team
• Highly proficient with Jira Service Management
• Strong, demonstrable track record of running support as a data-driven function
• Hands-on experience deploying AI agents, chatbots, or automation
• Managed rotas across on-call, triage, and on-site responsibilities
• Designed and operated clear escalation processes

Benefits

• Competitive salary
• VSOP options
• Relocation support: up to €2,500 and 4 weeks temporary accommodation
• Learning: €500/£450 yearly allowance
• Health & wellness: gym membership and mental health support (Nilo.health)
• Social: regular company events and monthly social allowances
• Enhanced parental leave: 22 weeks fully paid for primary caregivers & 6 weeks for secondary caregivers
• Family support: 5 days of paid family emergency leave, 100% remote work option during pregnancy and phased return to work