Product Support Specialist, Europe at Linear

📋 Description

• Support customers end-to-end (onboarding, setup, debugging, discovery)
• Resolve inbound issues via email, Slack, Twitter, Reddit
• Collaborate with engineering to document and reproduce bugs
• Surface trends from feedback to inform product decisions
• Lead strategic projects to improve support and product ops

🎯 Requirements

• Passion for technology, quality, and Linear's mission
• Excellent communication and customer service with technical users; adapt for non-technical
• Experience troubleshooting APIs and integrations across environments
• Familiarity with SQL, Javascript, APIs, and GitHub; curious to learn
• Based in a European time zone

🎁 Benefits

• Competitive salary and equity
• Equity with early exercise in the US
• Daily meal and coffee stipend
• Paid co-working space or desk
• Health coverage (country-based)
• 5 weeks paid vacation + local holidays