IT Account Manager at LyraTech Group

📋 Description

• Serve as primary strategic advisor for client accounts.
• Develop roadmaps aligning goals, cybersecurity, and compliance.
• Conduct recurring business reviews and executive strategy meetings.
• Build trusted advisor relationships with executives and IT contacts.
• Identify opportunities for modernization, security, automation, and process optimization.
• Assist clients with budgeting and technology planning.

🎯 Requirements

• Bachelor's Degree in IT/Cybersecurity or equivalent.
• 4+ years in client success or account management, incl. 2+ years in management.
• Familiarity with IT services, MSPs, or technical support workflows.
• Able to communicate cybersecurity risks and recommendations to executives.
• Experience triaging operational escalations with engineering teams.
• Confident in client meetings, reviewing technical data, and renewal/upsell conversations.

🎁 Benefits

• Hybrid work model with a Firestone, CO office.
• Growth opportunities in a cybersecurity-focused MSP environment.